Latest News

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  • January 22, 2025

Wafaqi Mohtasib inaugurates Regional Office at Muzaffarabad (AJ&K).

Wafaqi Mohtasib inaugurates Regional Office at Muzaffarabad (AJ&K).

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  • January 14, 2025

WAFAQI MOHTASIB REDRESSES RECORD NUMBER OF COMPLAINTS DURING 2024.

WAFAQI MOHTASIB REDRESSES RECORD NUMBER OF COMPLAINTS DURING 2024.

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  • December 03, 2024

Wafaqi Mohtasib addresses International Ombudsman Summit - 2024 at Hong Kong.

Wafaqi Mohtasib addresses International Ombudsman Summit - 2024 at Hong Kong.

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  • November 20, 2024

Wafaqi Mohtasib Team holds Khuli Katchery in Kotli (AJ&K).

Wafaqi Mohtasib Team holds Khuli Katchery in Kotli (AJ&K).

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  • November 07, 2024

Interpol Team visits Wafaqi Mohtasib Secretariat.

Interpol Team visits Wafaqi Mohtasib Secretariat.

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  • November 05, 2024

Ministry of Housing & Works restores allotment facility to Wafaqi Mohtasib Employees.

Ministry of Housing & Works restores allotment facility to Wafaqi Mohtasib Employees.

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  • October 29, 2024

Wafaqi Mohtasib addresses Asian Ombudsman Association Webinar titled, “Addressing Maladministration in the Insurance Industry – An Ombudsman’s Perspective”.

Wafaqi Mohtasib addresses Asian Ombudsman Association Webinar titled, “Addressing Maladministration in the Insurance Industry – An Ombudsman’s Perspective”.

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  • October 25, 2024

Wafaqi Mohtasib addresses civil servants at the National Institute of Management (NIM).

Wafaqi Mohtasib addresses civil servants at the National Institute of Management (NIM).

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  • October 02, 2024

Bahrain Ombudsman delegation visits Wafaqi Mohtasib’s Office.

Bahrain Ombudsman delegation visits Wafaqi Mohtasib’s Office.

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  • September 24, 2024

Directions of Wafaqi Mohtasib for online e-Protector Stamp Facility implemented.

Directions of Wafaqi Mohtasib for online e-Protector Stamp Facility implemented.

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  • September 19, 2024

Regional Office at Muzaffarabad, Azad Kashmir starts functioning.

Regional Office at Muzaffarabad, Azad Kashmir starts functioning.

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  • August 20, 2024

International Symposium on Ombudsmanship and the Citizen’s Rights shall be held soon at Islamabad.

International Symposium on Ombudsmanship and the Citizen’s Rights shall be held soon at Islamabad.

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  • August 08, 2024

Wafaqi Mohtasib’s Advisor to hold Khuli Katcheri in Jhelum on August 08, 2024.

Wafaqi Mohtasib’s Advisor to hold Khuli Katcheri in Jhelum on August 08, 2024.

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  • July 25, 2024

Problems of Overseas Pakistanis be resolved on top priority-Wafaqi Mohtasib

Problems of Overseas Pakistanis be resolved on top priority-Wafaqi Mohtasib

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  • July 10, 2024

Wafaqi Mohtasib’s Inspection Team to visit NADRA, Passport Office, BISP, GPO in Muzaffarabad (Azad Kashmir) .

Wafaqi Mohtasib’s Inspection Team to visit NADRA, Passport Office, BISP, GPO in Muzaffarabad (Azad Kashmir) .

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  • July 10, 2024

Wafaqi Mohtasib’s Advisor to hold Khuli Katcheri in Jinnah Hall Murree .

Wafaqi Mohtasib’s Advisor to hold Khuli Katcheri in Jinnah Hall Murree .

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  • July 09, 2024

Problems faced by the Business Community being resolved on top priority basis – Wafaqi Mohtasib.

Problems faced by the Business Community being resolved on top priority basis – Wafaqi Mohtasib.

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  • July 05, 2024

Wafaqi Mohtasib Inspection Team visits Poly Clinic Hospital.

Wafaqi Mohtasib Inspection Team visits Poly Clinic Hospital.

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  • June 28, 2024

Wafaqi Mohtasib Presides Over the Asian Ombudsman Association’s Annual Meeting at Istanbul.

Wafaqi Mohtasib Presides Over the Asian Ombudsman Association’s Annual Meeting at Istanbul.

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  • June 12, 2024

Visit of Inspection Team of WMS to the Office of Protectorate of Emigrants Rawalpindi.

Visit of Inspection Team of WMS to the Office of Protectorate of Emigrants Rawalpindi.

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  • May 23, 2024

PROBLEMS OF LOW INCOME GROUPS TO BE ADDRESSED ON PRIORITY .

PROBLEMS OF LOW INCOME GROUPS TO BE ADDRESSED ON PRIORITY .

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  • May 15, 2024

Wafaqi Mohtasib opens International Webinar on “Building Public Awareness - An Essential Feature of Ombudsmanship”.

Wafaqi Mohtasib opens International Webinar on “Building Public Awareness - An Essential Feature of Ombudsmanship”.

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  • May 06, 2024

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS ISLAMABAD TRAFFIC POLICE OFFICE.

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS ISLAMABAD TRAFFIC POLICE OFFICE.

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  • April 25, 2024

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS EXCISE AND TAXATION OFFICE.

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS EXCISE AND TAXATION OFFICE.

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  • March 27, 2024

WAFAQI MOHTASIB ADDRESSES AOA WEBINAR ON PROTECTION AGAINST HARASSMENT AT THE WORK PLACE.

WAFAQI MOHTASIB ADDRESSES AOA WEBINAR ON PROTECTION AGAINST HARASSMENT AT THE WORK PLACE.

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  • March 25, 2024

Wafaqi Mohtasib disposes of 193,028 complaints in 2023.

Wafaqi Mohtasib disposes of 193,028 complaints in 2023.

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  • March 07, 2024

WAFAQI MOHTASIB INSPECTION TEAM VISITS ISLAMABAD AIRPORT.

WAFAQI MOHTASIB INSPECTION TEAM VISITS ISLAMABAD AIRPORT.

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  • February 27, 2024

WAFAQI MOHTASIB’S OFFICE COMMITTED TO FAST-TRACK RESOLUTION OF BUSINESSMEN PROBLEMS.

WAFAQI MOHTASIB’S OFFICE COMMITTED TO FAST-TRACK RESOLUTION OF BUSINESSMEN PROBLEMS.

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  • February 23, 2024

WAFAQI MOHTASIB INSPECTION TEAMS VISITED PASSPORT OFFICES AT ISLAMABAD, LAHORE, KARACHI, PESHAWAR,QUETTA, OTHER MAJOR CITIES .

WAFAQI MOHTASIB INSPECTION TEAMS VISITED PASSPORT OFFICES AT ISLAMABAD, LAHORE, KARACHI, PESHAWAR,QUETTA, OTHER MAJOR CITIES .

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  • February 22, 2024

DELAY IN ISSUANCE OF PASSPORTS: WAFAQI MOHTASIB DIRECTS INSPECTION TEAMS TO VISIT PASSPORT OFFICES AT ISLAMABAD AND OTHER MAJOR CITIES.

DELAY IN ISSUANCE OF PASSPORTS: WAFAQI MOHTASIB DIRECTS INSPECTION TEAMS TO VISIT PASSPORT OFFICES AT ISLAMABAD AND OTHER MAJOR CITIES.

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  • February 07, 2024

PRESIDENT DR ARIF ALVI VISITS WAFAQI MOHTASIB’S OFFICE IN ISLAMABAD.

PRESIDENT DR ARIF ALVI VISITS WAFAQI MOHTASIB’S OFFICE IN ISLAMABAD.

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  • February 01, 2024

FEDERAL GOVERNMENT EMPLOYEES HOUSING AUTHORITY (FGEHA)SUBMITS IMPLEMENTATION REPORT ON WAFAQI MOHTASIB’SRECOMMENDATIONS.

FEDERAL GOVERNMENT EMPLOYEES HOUSING AUTHORITY (FGEHA)SUBMITS IMPLEMENTATION REPORT ON WAFAQI MOHTASIB’SRECOMMENDATIONS.

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  • January 29, 2024

ISLAMABAD CHAMBER OF COMMERCE DELEGATIONS CALLS ON WAFAQI MOHTASIB.

ISLAMABAD CHAMBER OF COMMERCE DELEGATIONS CALLS ON WAFAQI MOHTASIB.

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  • January 26, 2024

WAFAQI MOHTASIB TERMS INQUIRY REPORT ON DELAY IN ISSUANCE OF PASSPORTS AS UNSATISFACTORY.

WAFAQI MOHTASIB TERMS INQUIRY REPORT ON DELAY IN ISSUANCE OF PASSPORTS AS UNSATISFACTORY.

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  • January 23, 2024

WAFAQI MOHTASIB’S OFFICE COMPLETES 41 YEARS OF ITS EXISTENCE.

WAFAQI MOHTASIB’S OFFICE COMPLETES 41 YEARS OF ITS EXISTENCE.

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  • January 14, 2024

WAFAQI MOHTASIB DIRECTS DRAP, NIH TO ENSURE FAST TRACK AVAILABILITY OF ANTI-RABIES VACCINE.

WAFAQI MOHTASIB DIRECTS DRAP, NIH TO ENSURE FAST TRACK AVAILABILITY OF ANTI-RABIES VACCINE.

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  • January 02, 2024

WAFAQI MOHTASIB TAKES SERIOUS NOTICE OF SHORTAGE OF RABIES VACCINE.

WAFAQI MOHTASIB TAKES SERIOUS NOTICE OF SHORTAGE OF RABIES VACCINE.

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  • November 30, 2023

Wafaqi Mohtasib addresses Seminar on “Threats of Cybercrime: Growing Vulnerabilities of Societies” at COMSATS University, Islamabad.

Wafaqi Mohtasib addresses Seminar on “Threats of Cybercrime: Growing Vulnerabilities of Societies” at COMSATS University, Islamabad.

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  • November 30, 2023

WAFAQI MOHTASIB TAKES NOTICE OF PERSISTENT COMPLAINTS AGAINST POLYCLINIC HOSPITAL.

WAFAQI MOHTASIB TAKES NOTICE OF PERSISTENT COMPLAINTS AGAINST POLYCLINIC HOSPITAL.

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  • November 16, 2023

WAFAQI MOHTASIB IS PLAYING LEADING ROLE IN THEINTERNATIONAL FRATERNITY OF OMBUDSMAN.

WAFAQI MOHTASIB IS PLAYING LEADING ROLE IN THEINTERNATIONAL FRATERNITY OF OMBUDSMAN.

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  • September 11, 2023

Asian Ombudsman Association re-elects Wafaqi Mohtasib as its President.

Asian Ombudsman Association re-elects Wafaqi Mohtasib as its President.

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  • August 18, 2023

Advisors Team of Federal Ombudsman inspects the Federal Government Employees Housing Authority.

Advisors Team of Federal Ombudsman inspects the Federal Government Employees Housing Authority.

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  • August 04, 2023

SUBSTANTIAL GROWTH IN COMPLAINTS REGISTRATION IS REFLECTION OF PUBLIC TRUST IN OMBUDSMAN INSTITUTION.

SUBSTANTIAL GROWTH IN COMPLAINTS REGISTRATION IS REFLECTION OF PUBLIC TRUST IN OMBUDSMAN INSTITUTION.

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  • August 02, 2023

FEDERAL OMBUDSMAN FACILITATES RELEASE OF PRISONER FROM SAUDI ARABIA JAIL.

FEDERAL OMBUDSMAN FACILITATES RELEASE OF PRISONER FROM SAUDI ARABIA JAIL.

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  • June 15, 2023

FEDERAL OMBUDSMAN INSPECTION TEAM VISITS ISLAMABAD AIR PORT TO ENSURE FACILITIES TO THE OVERSEAS PAKISTANIS

FEDERAL OMBUDSMAN INSPECTION TEAM VISITS ISLAMABAD AIR PORT TO ENSURE FACILITIES TO THE OVERSEAS PAKISTANIS

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  • June 14, 2023

WAFAQI MOHTASIB OPENS WEBINAR ON INFORMAL RESOLUTION OF DISPUTES (IRD)

WAFAQI MOHTASIB OPENS WEBINAR ON INFORMAL RESOLUTION OF DISPUTES (IRD)

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  • May 19, 2023

WAFAQI MOHTASIB TAKES COGNIZANCE OF NON-PAYMENT OF POST RETIREMENT DUES TO ISLAMABAD TEACHERS.

Wafaqi Mohtasib Mr.Ejaz Ahmad Qureshi has taken cognizance of the non- payment of post-retirement benefits to the retired teachers of the educational institutions operating under the Federal Directorate of Education, Islamabad.

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  • April 30, 2023

Wafaqi Mohtasib holds meeting with his Tatarstan counterpart to discuss upcoming meetings of the Asian Ombudsman Association (AOA)

• Wafaqi Mohtasib holds meeting with his Tatarstan counterpart to discuss upcoming meetings of the Asian Ombudsman Association (AOA). Asian Ombudsman Association (AOA) prepares for its annual moot under Pakistan’s Chair in Republic of Tatarstan. Pakistan assures full support to the annual moot of the Asian ombudsman fraternity in Republic of Tatarstan.

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  • April 26, 2023

WAFAQI MOHTASIB INTERVENES TO EXPEDITE PAYMENT OF RS. 750,000 AS COMPENSATION TO A WIDOW FOR ELECTROCUTION OF HER SON.

A widow was paid Rs.750,000/- on the intervention of Wafaqi Mohtasib, Mr. Ejaz Ahmad Qureshi by Islamabad Electric Supply Company (IESCO) as her son has died of electrocution caused by an electric pole in the street.

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  • April 11, 2023

WAFAQI MOHTASIB DIRECTS TO PAY PENSION BENEFITS TO A GOVERNMENT SERVANT AFTER 9 YEARS OF RETIREMENT.

WAFAQI MOHTASIB DIRECTS TO PAY PENSION BENEFITS TO A GOVERNMENT SERVANT AFTER 9 YEARS OF RETIREMENT.

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  • April 05, 2023

WIDOW RECEIVES PENSIONARY BENEFITS AFTER 10 YEARS UNDER OMBUDSMAN’S INTERVENTION.

WIDOW RECEIVES PENSIONARY BENEFITS AFTER 10 YEARS UNDER OMBUDSMAN’S INTERVENTION.

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  • March 21, 2023

FORUM OF PAKISTAN OMBUDSMAN (FPO) RESOLVES TO ACT AS A PLATFORM FOR PROMOTING THE CAUSE OF OMBUDSMANSHIP AND GOOD GOVERNANCE IN THE COUNTRY.

FORUM OF PAKISTAN OMBUDSMAN (FPO) RESOLVES TO ACT AS A PLATFORM FOR PROMOTING THE CAUSE OF OMBUDSMANSHIP AND GOOD GOVERNANCE IN THE COUNTRY.

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  • March 17, 2023

FEDERAL OMBUDSMAN PRESENTED ANNUAL REPORT, 2022 TO THE PRESIDENT.

FEDERAL OMBUDSMAN PRESENTED ANNUAL REPORT, 2022 TO THE PRESIDENT.

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  • March 09, 2023

FEDERAL OMBUDSMAN VOWS TO RESOLVE PUBLIC GRIEVANCES OF LOWER STRATA OF THE SOCIETY ON PRIORITY BASIS.

FEDERAL OMBUDSMAN VOWS TO RESOLVE PUBLIC GRIEVANCES OF LOWER STRATA OF THE SOCIETY ON PRIORITY BASIS.

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  • February 22, 2023

FEDERAL OMBUDSMAN TAKES SUO MOTU NOTICE ON PHYSICAL PUNISHMENT TO SPECIAL CHILDREN BY THE STAFF OF ISLAMABAD NATIONAL INSTITUTE OF SPECIAL EDUCATION.

FEDERAL OMBUDSMAN TAKES SUO MOTU NOTICE ON PHYSICAL PUNISHMENT TO SPECIAL CHILDREN BY THE STAFF OF ISLAMABAD NATIONAL INSTITUTE OF SPECIAL EDUCATION.

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  • February 14, 2023

FEDERAL OMBUDSMAN TAKES NOTICE OF THE PUBLIC HUE & CRY AGAINST UNILATERAL PRICE HIKE OF THE LOCALLY FABRICATED VEHICLES.

FEDERAL OMBUDSMAN TAKES NOTICE OF THE PUBLIC HUE & CRY AGAINST UNILATERAL PRICE HIKE OF THE LOCALLY FABRICATED VEHICLES.

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  • February 07, 2023

ROLE OF MEDIA IN SENSITIZING THE FUNCTIONING OF OMBUDSMAN INSTITUTION AMONG THE GENERAL PUBLIC IS REMARKABLE.

ROLE OF MEDIA IN SENSITIZING THE FUNCTIONING OF OMBUDSMAN INSTITUTION AMONG THE GENERAL PUBLIC IS REMARKABLE.

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  • January 24, 2023

FEDERAL OMBUDSMAN PLAYED ITS OPTIMISTIC ROLE IN ACHIEVING THE ULTIMATE GOALS OF GOOD GOVERNANCE AND THE RULE OF LAW.

FEDERAL OMBUDSMAN PLAYED ITS OPTIMISTIC ROLE IN ACHIEVING THE ULTIMATE GOALS OF GOOD GOVERNANCE AND THE RULE OF LAW.

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  • January 17, 2023

FEDERAL OMBUDSMAN EXTENDS SERVICES TO MERGED DISTRICTS OF FORMER TRIBAL AGENCIES.

FEDERAL OMBUDSMAN EXTENDS SERVICES TO MERGED DISTRICTS OF FORMER TRIBAL AGENCIES.

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  • January 12, 2023

FEDERAL OMBUDSMAN ENHANCES ITS CAPACITY TO ADDRESS OVER 160,000 CASES IN 2022 AS AGAISNT 110,405 IN 2021.

FEDERAL OMBUDSMAN ENHANCES ITS CAPACITY TO ADDRESS OVER 160,000 CASES IN 2022 AS AGAISNT 110,405 IN 2021.

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  • January 01, 2023

OMBUDSMAN DIRECTS GAS COMPANIES FOR MORE RESPONSIVE & EFFECTIVE MECHANISM TO DEAL WITH CITIZEN COMPLAINTS.

OMBUDSMAN DIRECTS GAS COMPANIES FOR MORE RESPONSIVE & EFFECTIVE MECHANISM TO DEAL WITH CITIZEN COMPLAINTS.

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  • December 28, 2022

FEDERAL OMBUDSMAN OPENS INTERNATIONAL WORKSHOP ON THE ROLE OF ICT IN THE PUBLIC GRIEVANCE REDRESSAL SYSTEM.

FEDERAL OMBUDSMAN OPENS INTERNATIONAL WORKSHOP ON THE ROLE OF ICT IN THE PUBLIC GRIEVANCE REDRESSAL SYSTEM.

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  • December 07, 2022

FEDERAL OMBUDSMAN REVIEW PERFORMANCE WITH SECRETARY ENERGY AND CEO’S OF DISCOS AGAINST HUGE NUMBER OF COMPLAINTS.

FEDERAL OMBUDSMAN REVIEW PERFORMANCE WITH SECRETARY ENERGY AND CEO’S OF DISCOS AGAINST HUGE NUMBER OF COMPLAINTS.

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  • December 05, 2022

FEDERAL OMBUDSMAN TAKES COGNIZANCE OF TARDY IMPLEMENTATION OF RECOMMENDATIONS OF WAFAQI MOHTASIB STUDY REPORT ON SYSTEMIC ISSUES OF EOBI.

FEDERAL OMBUDSMAN TAKES COGNIZANCE OF TARDY IMPLEMENTATION OF RECOMMENDATIONS OF WAFAQI MOHTASIB STUDY REPORT ON SYSTEMIC ISSUES OF EOBI.

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  • October 26, 2022

FEDERAL OMBUDSMAN OF PAKISTAN PRESIDES OVER THE BOARD OF DIRECTORS MEETING OF THE ASIAN OMBUDSMAN ASSOCIATION (AOA) AT BAKU.

FEDERAL OMBUDSMAN OF PAKISTAN PRESIDES OVER THE BOARD OF DIRECTORS MEETING OF THE ASIAN OMBUDSMAN ASSOCIATION (AOA) AT BAKU.

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  • October 26, 2022

Federal Ombudsman of Pakistan Addresses Baku International Conference On The Role Of Ombudsmen And The National Human Rights Institutions (NHRIS) At Baku City.

Federal Ombudsman of Pakistan Addresses Baku International Conference On The Role Of Ombudsmen And The National Human Rights Institutions (NHRIS) At Baku City.

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  • October 23, 2022

Federal Ombudsman Secretariat Published A Handbook To Facilitate Overseas Pakistanis.

Federal Ombudsman Secretariat Published A Handbook To Facilitate Overseas Pakistanis.

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  • October 19, 2022

The Federal Ombudsman Presides Over the Meeting of Asian Ombudsman Association at Baku, Azerbaijan – Also Attends the General Assembly Meeting of The Association

The Federal Ombudsman Presides Over the Meeting of Asian Ombudsman Association at Baku, Azerbaijan – Also Attends the General Assembly Meeting of The Association

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  • October 14, 2022

CDA PRESENTED ACTION PLAN ON DENGUE TO FEDERAL OMBUDSMAN.

CDA PRESENTED ACTION PLAN ON DENGUE TO FEDERAL OMBUDSMAN.

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  • October 11, 2022

FEDERAL OMBUDSMAN TAKES NOTICE OF ISLAMABAD’S TRAFFIC MESS.

FEDERAL OMBUDSMAN TAKES NOTICE OF ISLAMABAD’S TRAFFIC MESS.

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  • October 04, 2022

FEDERAL OMBUDSMAN DIRECTS ALL PASSENGER HANDLING AUTHORITIES AT ISLAMABAD AIRPORT TO PROVIDE MAXIMUM FACILITATION TO OVERSEAS PAKISTANIS.

FEDERAL OMBUDSMAN DIRECTS ALL PASSENGER HANDLING AUTHORITIES AT ISLAMABAD AIRPORT TO PROVIDE MAXIMUM FACILITATION TO OVERSEAS PAKISTANIS.

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  • September 29, 2022

Federal Ombudsman takes notice of the spread of Dengue Fever and directs relevant Government Agencies for an urgent action plan.

Federal Ombudsman takes notice of the spread of Dengue Fever and directs relevant Government Agencies for an urgent action plan.

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  • September 01, 2022

FEDERAL OMBUDSMAN DEPUTES HIS OFFICERS AND STAFF TO ASSIST IN SPEEDING UP THE RELIEF WORK IN FLOOD AFFECTED AREAS AND TO ENSURE COORDINATION & OVERSIGHT.

FEDERAL OMBUDSMAN DEPUTES HIS OFFICERS AND STAFF TO ASSIST IN SPEEDING UP THE RELIEF WORK IN FLOOD AFFECTED AREAS AND TO ENSURE COORDINATION & OVERSIGHT.

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  • August 25, 2022

Due To Intervention of Federal Ombudsman Jubilee Insurance Refunded Rupees 3 million To Lady Complainant

HBL Fraudulently Invested Rupees Three Million into Jubilee Life Insurance Company.

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  • August 19, 2022

WAFAQI MOHTASIB CONCLUDES HIS VISIT TO PESHAWAR AFTER HOLDING IMPORTANT MEETINGS

WAFAQI MOHTASIB CONCLUDES HIS VISIT TO PESHAWAR AFTER HOLDING IMPORTANT MEETINGS

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  • August 16, 2022

ONE WINDOW FACILITATION DESK (OWFD) STARTS FUNCTIONING AT QUETTA AIRPORT ON OMBUDSMAN DIRECTION.

ONE WINDOW FACILITATION DESK (OWFD) STARTS FUNCTIONING AT QUETTA AIRPORT ON OMBUDSMAN DIRECTION.

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  • August 04, 2022

FEDERAL OMBUDSMAN APPROVES ACTION PLAN FOR STREET CHILDREN OF ISLAMABAD.

FEDERAL OMBUDSMAN APPROVES ACTION PLAN FOR STREET CHILDREN OF ISLAMABAD.

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  • July 27, 2022

FEDERAL OMBUDSMAN ENSURES PAYMENT OF PENSION TO THAN FOUR THOUSAND RETIREES OF RADIO PAKISTAN

FEDERAL OMBUDSMAN ENSURES PAYMENT OF PENSION TO THAN FOUR THOUSAND RETIREES OF RADIO PAKISTAN.

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  • July 21, 2022

4036 PENSION CASES RESOLVED BY WAFAQI MOHTAISB ENSURING FAST TRACK SETTLEMENT OF PENSION CLAIMS IN MINISTRIES AND DEPARTMENTS

4036 PENSION CASES RESOLVED BY WAFAQI MOHTAISB ENSURING FAST TRACK SETTLEMENT OF PENSION CLAIMS IN MINISTRIES AND DEPARTMENTS

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  • July 17, 2022

FEDERAL OMBUDSMAN ENSURES PAYMENT OF DEATH COMPENSATION IN RESPECT OF WIDOW.

FEDERAL OMBUDSMAN ENSURES PAYMENT OF DEATH COMPENSATION IN RESPECT OF WIDOW.

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  • July 07, 2022

HUNDREDS OF CASES/DISPUTES RESOLVED THROUGH IRD MECHANISM.

HUNDREDS OF CASES/DISPUTES RESOLVED THROUGH IRD MECHANISM.

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  • July 03, 2022

RADIO PAKISTAN PENSIONERS GETS 10% INCREASE IN PENSION THROUGH OMBUDSMAN INTERVENTION.

RADIO PAKISTAN PENSIONERS GETS 10% INCREASE IN PENSION THROUGH OMBUDSMAN INTERVENTION.

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  • June 28, 2022

OMBUDSMAN TAKES NOTICE OF THE ALARMING SITUATION OF PENSIONERS

OMBUDSMAN TAKES NOTICE OF THE ALARMING SITUATION OF PENSIONERS

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  • June 23, 2022

OMBUDSMAN DIRECTS CAA TO REVIVE ONE WINDOW FACILITATION DESK AT QUETTA AIRPORT IMMEDIATELY.

OMBUDSMAN DIRECTS CAA TO REVIVE ONE WINDOW FACILITATION DESK AT QUETTA AIRPORT IMMEDIATELY.

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  • June 16, 2022

OMBUDSMAN CALLS FOR RESOLUTION OF GRIEVANCES OF OVERSEAS PAKISTANIS

OMBUDSMAN CALLS FOR RESOLUTION OF GRIEVANCES OF OVERSEAS PAKISTANIS

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  • June 15, 2022

FEDERAL OMBUDSMAN OFFICE EXPANDS ITS SERVICES THROUGH INFORMAL RESOLUTION OF DISPUTES (IRD).

FEDERAL OMBUDSMAN OFFICE EXPANDS ITS SERVICES THROUGH INFORMAL RESOLUTION OF DISPUTES (IRD).

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  • June 08, 2022

FEDERAL OMBUDSMAN SENDS OUT A TEAM OF OFFICERS TO PASSPORT OFFICE TO ASCERTAIN DIFFICULTIES FACED BY THE PUBLIC AND TAKE REMEDIAL MEASURES.

FEDERAL OMBUDSMAN SENDS OUT A TEAM OF OFFICERS TO PASSPORT OFFICE TO ASCERTAIN DIFFICULTIES FACED BY THE PUBLIC AND TAKE REMEDIAL MEASURES.

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  • June 04, 2022

FEDERAL OMBUDSMAN TAKES MEASURES TO ECONOMISE ON FUEL CONSUMPTION.

FEDERAL OMBUDSMAN TAKES MEASURES TO ECONOMISE ON FUEL CONSUMPTION.

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  • June 01, 2022

Wafaqi Mohtasib to establish offices in Swat and merged districts

Wafaqi Mohtasib to establish offices in Swat and merged districts

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  • May 17, 2022

Federal Ombudsman directs SNGPL to improve redressal system

Federal Ombudsman directs SNGPL to improve redressal system

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  • May 01, 2022

Employee gets pension increase after 7 years due to Federal Ombudsman's intervention

Employee gets pension increase after 7 years due to Federal Ombudsman's intervention

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  • April 26, 2022

Pakistan Post officials to face action if pension cases delayed

Pakistan Post officials to face action if pension cases delayed

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  • April 22, 2022

Ombudsman team of officers inspect One Window Facilitation Centre of CDA

Ombudsman team of officers inspect One Window Facilitation Centre of CDA

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  • April 21, 2022

Ombudsman's team visits PIMS

Ombudsman's team visits PIMS

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  • April 15, 2022

Ombudsman constitutes body to solve pensioners' problems

Ombudsman constitutes boy to solve pensioners' problems

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  • April 07, 2022

Ombudsman directs Polyclinic ED to timely resolve senior citizens' medical bills medicines issues

Ombudsman directs Polyclinic ED to timely resolve senior citizens' medical bills medicines issues

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  • April 05, 2022

President asks Ombudsman to get access to remote areas

President asks Ombudsman to get access to remote areas

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  • April 02, 2022

Task force constituted to assess plight of street children

Task force constituted to assess plight of street children

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  • March 30, 2022

Ombudsman's fact finding team visits Poly Clinic

Ombudsman's fact finding team visits Poly Clinic

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  • March 13, 2022

Inquiry ordered against airport staff on complaint of Overseas Pakistanis

Inquiry ordered against airport staff on complaint of Overseas Pakistanis

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  • March 02, 2022

Wafaqi Mohtasib to hold Khuli Katcheries in remote areas

Wafaqi Mohtasib to hold Khuli Katcheries in remote areas

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  • February 15, 2022

President calls for expanding ombudsman office's scope

President calls for expanding ombudsman office's scope

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  • February 03, 2022

Ombudsman ordered inquiry against construction of illegal speed breakers in E-11.

Ombudsman ordered inquiry against construction of illegal speed breakers in E-11.

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  • January 31, 2022

Ombudsman stresses on govt. agencies & civil society to work for protection of children rights.

Ombudsman stresses on govt. agencies & civil society to work for protection of children rights.

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  • January 28, 2022

Federal Ombudsman takes Suo Motu action on thousands pending pension cases against EOBI.

Federal Ombudsman takes Suo Motu action on thousands pending pension cases against EOBI.

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  • January 24, 2022

Wafaqi Mohtaib is an institution of poorman’s support

Ombudsman constituted high level advisory committee

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  • December 28, 2021

The new Federal Ombudsman urges to redouble efforts for service of common citizen

The new Federal Ombudsman urges to redouble efforts for service of common citizen

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  • December 27, 2021

Mr. Ejaz Ahmad Qureshi takes oath as 8th permanent Federal Ombudsman.

Mr. Ejaz Ahmad Qureshi takes oath as 8th permanent Federal Ombudsman.

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  • December 03, 2021

Academies under criminal justice system, schools & religious forums can play vibrant role in raising awareness on cyber crimes against children

Academies under criminal justice system, schools & religious forums can play vibrant role in raising awareness on cyber crimes against children

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  • November 25, 2021

Speedy justice delivered free of cost at the doorsteps of people.

Speedy justice delivered free of cost at the doorsteps of people.

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  • November 21, 2021

Federal Ombudsman presented 10th quarterly implementation report on jail reform in Supreme Court.

Federal Ombudsman presented 10th quarterly implementation report on jail reform in Supreme Court.

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  • November 08, 2021

Academies under criminal justice system can play vibrant role in raising awareness on cyber crimes against children.

Academies under criminal justice system can play vibrant role in raising awareness on cyber crimes against children.

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  • October 28, 2021

Members of youth parliament visited Wafaqi Mohtasib Secretariat.

Members of youth parliament visited Wafaqi Mohtasib Secretariat.

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  • October 18, 2021

Federal Ombudsman asks Sindh government to make effective coordination among all departments for parole & probation system.

Federal Ombudsman asks Sindh government to make effective coordination among all departments for parole & probation system.

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  • October 15, 2021

Ombudsman applauds performance of IG Prisons KP in improving jails conditions.

Ombudsman applauds performance of IG Prisons KP in improving jails conditions.

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  • October 14, 2021

Ombudsman Secretariat organized Seerat Conference on the eve of Eid Milad-un-Nabi (SAWW).

Ombudsman Secretariat organized Seerat Conference on the eve of Eid Milad-un-Nabi (SAWW).

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  • October 12, 2021

Ombudsman takes notice of negligence in neutralizing of stray dogs and shortage of vaccine in Islamabad.

Ombudsman takes notice of negligence in neutralizing of stray dogs and shortage of vaccine in Islamabad.

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  • October 11, 2021

Ombudsman stresses for creating more awareness among people on the role of Federal Ombudsman.

Ombudsman stresses for creating more awareness among people on the role of Federal Ombudsman.

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  • October 05, 2021

Ombudsman accentuated upon investigating officers to ensure maximum relief to complainants.

Ombudsman accentuated upon investigating officers to ensure maximum relief to complainants.

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  • September 24, 2021

Ombudsman stresses upon investigating officers to provide maximum relief to complainant

Ombudsman stresses upon investigating officers to provide maximum relief to complainant

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  • August 20, 2021

Ombudsman directs FGEHA to accommodate left over employees in the next balloting of F-12.

Ombudsman directs FGEHA to accommodate left over employees in the next balloting of F-12.

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  • August 20, 2021

Ombudsman directs CDA to digitize its record by 30th september, 2021.

Ombudsman directs CDA to digitize its record by 30th september, 2021.

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  • June 15, 2021

President emphasizes to provide speedy and hassle-free justice by using Alternative Dispute Resolution (ADR) system at the doorstep of common man.

President emphasizes to provide speedy and hassle-free justice by using Alternative Dispute Resolution (ADR) system at the doorstep of common man.

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  • March 17, 2021

Ombudsman accentuates to provide better facilities to Overseas Pakistanis at One Window Facilitation Desks at Airports.

Ombudsman accentuates to provide better facilities to Overseas Pakistanis at One Window Facilitation Desks at Airports.

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  • March 09, 2021

Lady teacher received retirement dues on Ombudsman intervention

Lady teacher received retirement dues on Ombudsman intervention

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  • March 04, 2021

The President appreciated the timely compilation of annual report and the efforts of Federal Ombudsman and providing inexpensive justice to the people.

The President appreciated the timely compilation of annual report and the efforts of Federal Ombudsman and providing inexpensive justice to the people.

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  • January 20, 2021

CDNS (National Savings) digitized all saving centers under Ombudsman’s instructions.

CDNS (National Savings) digitized all saving centers under Ombudsman’s instructions.

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  • January 14, 2021

133,521 highest ever number of complaints received in 2020.

130,112 complaints disposed of in 2020.

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  • December 22, 2020

Mr. Muhammad Ashfaq Ahmad, Director General, Islamabad has been nominated as Public Information Officer

Mr. Muhammad Ashfaq Ahmad, Director General, Islamabad has been nominated as Public Information Officer

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  • December 01, 2020

Due to Ombudsman’s intervention widow received PM Assistant package after 05 years

Due to Ombudsman’s intervention widow received PM Assistant package after 05 years

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  • November 30, 2020

The Federal Ombudsman has pleased to decide that complaints against maladministration of PTCL will be entertained by the Wafaqi Mohtasib Secretariat

The Federal Ombudsman has pleased to decide that complaints against maladministration of PTCL will be entertained by the Wafaqi Mohtasib Secretariat

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  • November 04, 2020

Committee on F-9 park presented report to Federal Ombudsman.

Ombudsman directs to constitute citizens committee to supervise maintenance measures of F-9 park

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  • October 06, 2020

H.E. Turkish Ambassador pays a courtesy call on the Federal Ombudsman and presented a book on Pak-Turkish relations to him

H.E. Turkish Ambassador pays a courtesy call on the Federal Ombudsman and presented a book on Pak-Turkish relations to him

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  • September 10, 2020

Federal Ombudsman shows concern over thousands of pending complaints against ehsaas programme.

Federal Ombudsman shows concern over thousands of pending complaints against ehsaas programme.

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  • August 28, 2020

Federal Ombudsman directs PHA, FGEHA, NPF and CDA to ensure standardized construction work and development facilities.

Federal Ombudsman directs PHA, FGEHA, NPF and CDA to ensure standardized construction work and development facilities.

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  • August 18, 2020

Ombudsman directs CDNS (National Savings) to facilitate senior citizens and widows as per banking standards.

Ombudsman directs to transfer customer’s profit into their bank accounts

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  • August 11, 2020

Ombudsman directs gas companies to resolve public complaints on priority basis.

120% complaints raised against gas companies

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  • August 07, 2020

Ombudsman directs NEPRA and DISCOS to resolve public complaints on priority basis.

Clear 07 days must be given to public to deposit electricity bills.

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  • August 06, 2020

Federal Ombudsman taken serious note on non implementation of findings.

Federal Ombudsman taken serious note on non implementation of findings.

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  • August 06, 2020

Federal Ombudsman appoints Dr. Inam-ul-Haq Javeid as Grievance Commissioner for Overseas Pakistanis

Federal Ombudsman appoints Dr. Inam-ul-Haq Javeid as Grievance Commissioner for Overseas Pakistanis

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  • August 04, 2020

Ombudsman reviewed progress on special initiatives.

Ombudsman reviewed progress on special initiatives.

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  • July 13, 2020

Ombudsman emphasizes upon investigating officers to ensure maximum relief to complainants

Ombudsman emphasizes upon investigating officers to ensure maximum relief to complainants

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  • June 25, 2020

Federal Ombudsman Syed Tahir Shahbaz expresses deep sorrow on the sad demise of 2nd ex Federal Ombudsman Justice Syed Usman Ali Shah

Federal Ombudsman Syed Tahir Shahbaz expresses deep sorrow on the sad demise of 2nd ex Federal Ombudsman Justice Syed Usman Ali Shah

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  • June 01, 2020

Experience of online hearings remained successful during lock down.

Experience of online hearings remained successful during lock down.

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  • April 13, 2020

Ombudsman directed investigating officers to facilitate complainants by observing all safety measures.

Ombudsman directed investigating officers to facilitate complainants by observing all safety measures.

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  • February 18, 2020

Ombudsman’s decisions implemented upto 97.5% decided during 2019. Out of 9775 cases 7138 have been implemented.

Ombudsman’s decisions implemented upto 97.5% decided during 2019.

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  • January 23, 2020

Syed Tahir Shahbaz, Federal Ombudsman addressing the media during press conference at Wafaqi Mohtasib Secretariat Head Quarter, Islamabad

74,869 disposed of in 2019. Every complaint decided within 60 days. 99% findings accepted by the agencies & complainants. Speedy justice delivered free of cost at the doorsteps of people.

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  • January 20, 2020

Syed Tahir Shahbaz, Federal Ombudsman addressing the participants of National Consultative Meeting on Strengthening Institutional mechanism for children protection in Pakistan

Due to Ombudsman intervention complainant got possession of plot by CDA after 27 years.

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  • December 19, 2019

Syed Tahir Shahbaz, Federal Ombudsman addressing the participants of National Consultative Meeting on Strengthening Institutional mechanism for children protection in Pakistan

Abuse of children need to address at greater level. Collective efforts to be made to protect children. Children are unsafe in the present environment.

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  • December 18, 2019

Syed Tahir Shahbaz, Federal Ombudsman chairing a meeting with Chairman of CDA, Mayor of Islamabad, Managing Director PHA and Chairman Housing Foundation on the progress of housing projects and provision of basic amenities in Islamabad

Ombudsman directs to remove water shortage in Islamabad. Ombudsman constituted committee to oversee the maintenance work of F-9 park.

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  • November 26, 2019

Federal Ombudsman stresses upon investigating officers to provide maximum relief to complainants.

34,157 complaints registered and 35,887 cases decided during the first six months of 2019.

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  • November 22, 2019

Federal Ombudsman expresses concern over non-provision of basic facilities in housing foundation sectors

The Federal Ombudsman Secretariat expressed concern over non-provision of basic facilities in the sectors developed by the

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  • November 19, 2019

Federal Ombudsman, Syed Tahir Shahbaz has been elected president of Asian Ombudsman Association (AOA) for next 4 years

Syed Tahir Shahbaz Federal Ombudsman elected president of Asian Ombudsman Association (AOA).

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  • November 15, 2019

NADRA VERSYS system to be used for identification of bank accounts

A number of Overseas Pakistanis, residing in different countries, had lodged complaints with the Federal Ombudsman

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  • November 13, 2019

Public Awareness Seminar at Governor House Lahore

Muhammad Sarwar, Governor of the Punjab has said that provision of speedy justice to people by the Federal Ombudsman enhanced the confidence of people on this institution.

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  • November 01, 2019

Ombudsman's intervention restores PIA flights for Kuwait

Mr. Majid Ali Chaudhry, an Overseas Pakistani who is also a member Board of Governors, Overseas Pakistanis Foundation complained to the

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  • November 01, 2019

Ombudsman Secretariat clarifies jurisdiction relating to service matter cases

There had been number of complaints filed before the Honourable Wafaqi Mohtasib on daily basis relating to service matters, which

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  • October 31, 2019

Federal Ombudsman takes cognizance on detention of children in detention centers of Greece

The Ministry of Foreign Affairs (OP Directorate) intimated that as per information shared by the Greek authorities, there were 659 detainees

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  • October 29, 2019

Federal Ombudsman's intervention ensures issuance of degrees to students of National Textile University

Students of Plastic Technology Center (PTC) of National Textile University, Faisalabad completed their B.Sc. Polymer Engineering under the Hamdard University.

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  • October 26, 2019

Federal Ombudsman inspects One Window Facilitation desks at Karachi and Quetta

On the directions of Wafaqi Mohtasib Secretariat, One Window Facilitation desks have been established at 08 international airports to facilitate Overseas

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  • October 25, 2019

President of Pakistan upholds the ruling of WMS against PIAC for giving compensation to a passenger

Pakistan International Airlines Corporation (PIAC) had filed representation against the findings of the Wafaqi Mohtasib wherein it was directed by the WMS to make compensation to the complainant

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  • October 24, 2019

Honourable President upheld Federal Ombudsman's findings against Estate Office

Estate Office, Islamabad filed representation against the findings of the Wafaqi Mohtasib in a case where the complainant was given relief and the agency held responsible for its mal-administration.

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  • October 14, 2019

Ombudsman intervention allows 60 days time for registration of mobile phone

Barrister Muhammad Muzamil, an overseas Pakistani lodged a complaint against the tax and custom duty imposed on bringing a mobile phone for personal use.

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  • October 11, 2019

Solidarity observed with the people of Indian held Kashmir

On the call of the Prime Minister Imran Khan, the employees of the Wafaqi Mohtasib Secretariat observed solidarity with the people of Indian held Kashmir.

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  • September 29, 2019

Federal Ombudsman calls on Governor Khyber Pakhtunkhwa

Honourable Wafaqi Mohtasib Syed Tahir Shahbaz called on the Honourable Governor of Khyber Pakhtunkhwa

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  • September 29, 2019

23rd Meeting Of forum of Pakistan Ombudsman

23rd meeting of Forum of Pakistan Ombudsman was held at Nathia Gali on 6th September, 2019 which was chaired by the Honourable Federal Ombudsman, Syed Tahir Shahbaz. Ms. Kashmala

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  • September 25, 2019

Outreach complaint resolution (OCR) and awareness campaign in Balochistan

The Wafaqi Mohtasib Secretariat took an initiative in the form of Outreach Complaint Resolution Programme (OCR) in order to provide justice at the doorstep

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  • September 23, 2019

Ombudsman and UNICEF sign letter of intent to strengthen Child Protection System

Federal Ombudsman Secretariat and the United Nations Children's Fund (UNICEF) in a simple ceremony held at the Wafaqi Mohtasib Secretariat

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  • September 22, 2019

Implementation report regarding improving jails' conditions presented to the Supreme Court.

More than 80,000 inmates are being kept in the prisons against the capacity of 56,495.

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  • September 19, 2019

Federal Ombudsman meets Governor of the the Punjab

Honourable Wafaqi Mohtasib, Syed Tahir Shahbaz called on the Governor of the Punjab, Chaudhary Muhammad Sarwar at Governor House, and Lahore on 19th September, 2019

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  • August 30, 2019

NADRA VERISYS system to be used for identification of overseas Pakistanis/non-resident bank accounts

A number of Overseas Pakistanis, residing in different countries lodged their complaints with the Federal Ombudsman regarding blocking of their bank accounts on account of biometric verification. Their claim was that

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  • August 16, 2019

Facebook, Instagram and Youtube accounts of Wafaqi Mohtasib Secretariat launched

Social media is a platform which helps its users to connect, share and give information with each other.

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  • August 01, 2019

Federal Ombudsman presented quarterly implementation report regarding improving jails conditions of Pakistan in the Supreme Court of Pakistan

Federal Ombudsman presented quarterly implementation report regarding improving jails conditions of Pakistan in the Supreme Court of Pakistan.

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  • July 26, 2019

Ombudsman secretariat concerned over non-provision of basic facilities in housing foundation sectors

Ombudsman secretariat concerned over non-provision of basic facilities in housing foundation sectors. Intra department coordination must be improved

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  • July 18, 2019

Ombudsman accentuated upon investigating officers to ensure maximum relief to complainants

Ombudsman accentuated upon investigating officers to ensure maximum relief to complainants. 34,157 registered and 35,887 cases decided in first six months of 2019.

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  • May 21, 2019

Syed Tahir Shahbaz, the Federal Ombudsman is chairing a progress meeting to prevent fire incidents at Margalla Hills National Park.

Ombudsman stressed on coordinated efforts of agencies to control fire incidents at Margalla Hills.

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  • May 02, 2019

Public Awareness Seminar and Launch of new Website and Mobile App

The president who earlier launched an interactive and mobile-friendly version of the Ombudsman’s website and a mobile application to enhance its outreach, said the number of applicants could touch even a million mark if they were made aware of the functioning of the office.

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  • March 28, 2019

Wafaqi Mohtasib Secretariat hold meeting to evaluate the implementation progress on the recommendations to control fire incidents of fire at Margalla Hills National Park

Ombudsman concerned over non-implementation of Supreme Court recommendations to prevent fire incidents at Margalla Hills.

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  • March 12, 2019

Jail Reform Implementation Meeting

One psychiatric & doctor must be appointed in every jail in Pakistan. Prisons reforms recommendations must be implemented in letter & spirit. Educational measures for children in jails be taken on priority.

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  • March 11, 2019

Wafaqi Mohtasib Secretariat meeting with PEMRA

Ombudsman lauds the performance of PEMRA. Role of media is commendable in sensitizating the society on all issues.

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  • March 07, 2019

Public Complaint Mechanism

Ombudsman ordered all Federal Govt. departments to formulate integrated complaint mechanism & SOP to deal public complaints. Ombudsman ordered to resolve every complaint within 30 days.

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  • March 01, 2019

Federal Ombudsman ordered to set up e-Pension System

Ombudsman ordered to set up E-Pension system. E-Pension system should also be replicated in provinces.

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  • February 28, 2019

Federal Ombudsman meeting on establishment of One Window Desks Facilitation in Arrival Lounge of 08 Airports

151,738 overseas Pakistani travelers facilitated at one window facilitation desks at 08 international airports. Ombudsman gratifies on well coordinated efforts of agencies at one window facilitation desks at 08 international airports.

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  • February 26, 2019

Federal Ombudsman steering meeting with NEPRA

Electricity distribution companies should give clear 7 days to pay bills. NPERA should complaint offices at all disco headquarters by 30th june.

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  • February 25, 2019

OGRA should improve its Complaint Management System & decide cases within 90 days

OGRA should improve its complaint management system & decide cases within 90 days. Complaints of discrimination in provision of new gas connections be resolved.

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  • February 06, 2019

SNGPL & Electric Companies should print the Awareness Message of Wafaqi Mohtasib on Utility Bills

SNGPL & electric companies should print the awareness message of Wafaqi Mohtasib on utility bills. Ombudsman emphasized the Investigating Officers to resolve complaints within 60 days.

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  • January 08, 2019

Federal Ombudsman has said that speedy justice delivered free of cost at the doors steps of people

70,713 complaints received in 2018 out of which 69,563 resolved. Every complaint decided within 60 days. 99% findings accepted by the agencies & complainants. Speedy justice delivered free of cost at the doorsteps of people.

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  • February 23, 0204

WAFAQI MOHTASIB INSPECTION TEAMS VISITED PASSPORT OFFICES AT ISLAMABAD, LAHORE, KARACHI, PESHAWAR,QUETTA, OTHER MAJOR CITIES .

WAFAQI MOHTASIB INSPECTION TEAMS VISITED PASSPORT OFFICES AT ISLAMABAD, LAHORE, KARACHI, PESHAWAR,QUETTA, OTHER MAJOR CITIES .

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