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  • November 04, 2020

Committee on F-9 park presented report to Federal Ombudsman.

Ombudsman directs to constitute citizens committee to supervise maintenance measures of F-9 park

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  • October 06, 2020

H.E. Turkish Ambassador pays a courtesy call on the Federal Ombudsman and presented a book on Pak-Turkish relations to him

H.E. Turkish Ambassador pays a courtesy call on the Federal Ombudsman and presented a book on Pak-Turkish relations to him

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  • September 10, 2020

Federal Ombudsman shows concern over thousands of pending complaints against ehsaas programme.

Federal Ombudsman shows concern over thousands of pending complaints against ehsaas programme.

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  • August 28, 2020

Federal Ombudsman directs PHA, FGEHA, NPF and CDA to ensure standardized construction work and development facilities.

Federal Ombudsman directs PHA, FGEHA, NPF and CDA to ensure standardized construction work and development facilities.

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  • August 18, 2020

Ombudsman directs CDNS (National Savings) to facilitate senior citizens and widows as per banking standards.

Ombudsman directs to transfer customer’s profit into their bank accounts

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  • August 11, 2020

Ombudsman directs gas companies to resolve public complaints on priority basis.

120% complaints raised against gas companies

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  • August 07, 2020

Ombudsman directs NEPRA and DISCOS to resolve public complaints on priority basis.

Clear 07 days must be given to public to deposit electricity bills.

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  • August 06, 2020

Federal Ombudsman taken serious note on non implementation of findings.

Federal Ombudsman taken serious note on non implementation of findings.

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  • August 06, 2020

Federal Ombudsman appoints Dr. Inam-ul-Haq Javeid as Grievance Commissioner for Overseas Pakistanis

Federal Ombudsman appoints Dr. Inam-ul-Haq Javeid as Grievance Commissioner for Overseas Pakistanis

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  • August 04, 2020

Ombudsman reviewed progress on special initiatives.

Ombudsman reviewed progress on special initiatives.

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  • July 13, 2020

Ombudsman emphasizes upon investigating officers to ensure maximum relief to complainants

Ombudsman emphasizes upon investigating officers to ensure maximum relief to complainants

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  • June 25, 2020

Federal Ombudsman Syed Tahir Shahbaz expresses deep sorrow on the sad demise of 2nd ex Federal Ombudsman Justice Syed Usman Ali Shah

Federal Ombudsman Syed Tahir Shahbaz expresses deep sorrow on the sad demise of 2nd ex Federal Ombudsman Justice Syed Usman Ali Shah

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  • June 01, 2020

Experience of online hearings remained successful during lock down.

Experience of online hearings remained successful during lock down.

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  • April 13, 2020

Ombudsman directed investigating officers to facilitate complainants by observing all safety measures.

Ombudsman directed investigating officers to facilitate complainants by observing all safety measures.

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  • February 18, 2020

Ombudsman’s decisions implemented upto 97.5% decided during 2019. Out of 9775 cases 7138 have been implemented.

Ombudsman’s decisions implemented upto 97.5% decided during 2019.

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  • January 23, 2020

Syed Tahir Shahbaz, Federal Ombudsman addressing the media during press conference at Wafaqi Mohtasib Secretariat Head Quarter, Islamabad

74,869 disposed of in 2019. Every complaint decided within 60 days. 99% findings accepted by the agencies & complainants. Speedy justice delivered free of cost at the doorsteps of people.

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  • January 20, 2020

Syed Tahir Shahbaz, Federal Ombudsman addressing the participants of National Consultative Meeting on Strengthening Institutional mechanism for children protection in Pakistan

Due to Ombudsman intervention complainant got possession of plot by CDA after 27 years.

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  • December 19, 2019

Syed Tahir Shahbaz, Federal Ombudsman addressing the participants of National Consultative Meeting on Strengthening Institutional mechanism for children protection in Pakistan

Abuse of children need to address at greater level. Collective efforts to be made to protect children. Children are unsafe in the present environment.

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  • December 18, 2019

Syed Tahir Shahbaz, Federal Ombudsman chairing a meeting with Chairman of CDA, Mayor of Islamabad, Managing Director PHA and Chairman Housing Foundation on the progress of housing projects and provision of basic amenities in Islamabad

Ombudsman directs to remove water shortage in Islamabad. Ombudsman constituted committee to oversee the maintenance work of F-9 park.

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  • November 26, 2019

Federal Ombudsman stresses upon investigating officers to provide maximum relief to complainants.

34,157 complaints registered and 35,887 cases decided during the first six months of 2019.

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  • November 22, 2019

Federal Ombudsman expresses concern over non-provision of basic facilities in housing foundation sectors

The Federal Ombudsman Secretariat expressed concern over non-provision of basic facilities in the sectors developed by the

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  • November 19, 2019

Federal Ombudsman, Syed Tahir Shahbaz has been elected president of Asian Ombudsman Association (AOA) for next 4 years

Syed Tahir Shahbaz Federal Ombudsman elected president of Asian Ombudsman Association (AOA).

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  • November 15, 2019

NADRA VERSYS system to be used for identification of bank accounts

A number of Overseas Pakistanis, residing in different countries, had lodged complaints with the Federal Ombudsman

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  • November 13, 2019

Public Awareness Seminar at Governor House Lahore

Muhammad Sarwar, Governor of the Punjab has said that provision of speedy justice to people by the Federal Ombudsman enhanced the confidence of people on this institution.

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  • November 01, 2019

Ombudsman's intervention restores PIA flights for Kuwait

Mr. Majid Ali Chaudhry, an Overseas Pakistani who is also a member Board of Governors, Overseas Pakistanis Foundation complained to the

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  • November 01, 2019

Ombudsman Secretariat clarifies jurisdiction relating to service matter cases

There had been number of complaints filed before the Honourable Wafaqi Mohtasib on daily basis relating to service matters, which

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  • October 31, 2019

Federal Ombudsman takes cognizance on detention of children in detention centers of Greece

The Ministry of Foreign Affairs (OP Directorate) intimated that as per information shared by the Greek authorities, there were 659 detainees

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  • October 29, 2019

Federal Ombudsman's intervention ensures issuance of degrees to students of National Textile University

Students of Plastic Technology Center (PTC) of National Textile University, Faisalabad completed their B.Sc. Polymer Engineering under the Hamdard University.

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  • October 26, 2019

Federal Ombudsman inspects One Window Facilitation desks at Karachi and Quetta

On the directions of Wafaqi Mohtasib Secretariat, One Window Facilitation desks have been established at 08 international airports to facilitate Overseas

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  • October 25, 2019

President of Pakistan upholds the ruling of WMS against PIAC for giving compensation to a passenger

Pakistan International Airlines Corporation (PIAC) had filed representation against the findings of the Wafaqi Mohtasib wherein it was directed by the WMS to make compensation to the complainant

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  • October 24, 2019

Honourable President upheld Federal Ombudsman's findings against Estate Office

Estate Office, Islamabad filed representation against the findings of the Wafaqi Mohtasib in a case where the complainant was given relief and the agency held responsible for its mal-administration.

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  • October 14, 2019

Ombudsman intervention allows 60 days time for registration of mobile phone

Barrister Muhammad Muzamil, an overseas Pakistani lodged a complaint against the tax and custom duty imposed on bringing a mobile phone for personal use.

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  • October 11, 2019

Solidarity observed with the people of Indian held Kashmir

On the call of the Prime Minister Imran Khan, the employees of the Wafaqi Mohtasib Secretariat observed solidarity with the people of Indian held Kashmir.

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  • September 29, 2019

23rd Meeting Of forum of Pakistan Ombudsman

23rd meeting of Forum of Pakistan Ombudsman was held at Nathia Gali on 6th September, 2019 which was chaired by the Honourable Federal Ombudsman, Syed Tahir Shahbaz. Ms. Kashmala

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  • September 29, 2019

Federal Ombudsman calls on Governor Khyber Pakhtunkhwa

Honourable Wafaqi Mohtasib Syed Tahir Shahbaz called on the Honourable Governor of Khyber Pakhtunkhwa

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  • September 25, 2019

Outreach complaint resolution (OCR) and awareness campaign in Balochistan

The Wafaqi Mohtasib Secretariat took an initiative in the form of Outreach Complaint Resolution Programme (OCR) in order to provide justice at the doorstep

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  • September 23, 2019

Ombudsman and UNICEF sign letter of intent to strengthen Child Protection System

Federal Ombudsman Secretariat and the United Nations Children's Fund (UNICEF) in a simple ceremony held at the Wafaqi Mohtasib Secretariat

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  • September 22, 2019

Implementation report regarding improving jails' conditions presented to the Supreme Court.

More than 80,000 inmates are being kept in the prisons against the capacity of 56,495.

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  • September 19, 2019

Federal Ombudsman meets Governor of the the Punjab

Honourable Wafaqi Mohtasib, Syed Tahir Shahbaz called on the Governor of the Punjab, Chaudhary Muhammad Sarwar at Governor House, and Lahore on 19th September, 2019

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  • August 30, 2019

NADRA VERISYS system to be used for identification of overseas Pakistanis/non-resident bank accounts

A number of Overseas Pakistanis, residing in different countries lodged their complaints with the Federal Ombudsman regarding blocking of their bank accounts on account of biometric verification. Their claim was that

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  • August 16, 2019

Facebook, Instagram and Youtube accounts of Wafaqi Mohtasib Secretariat launched

Social media is a platform which helps its users to connect, share and give information with each other.

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  • August 01, 2019

Federal Ombudsman presented quarterly implementation report regarding improving jails conditions of Pakistan in the Supreme Court of Pakistan

Federal Ombudsman presented quarterly implementation report regarding improving jails conditions of Pakistan in the Supreme Court of Pakistan.

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  • July 26, 2019

Ombudsman secretariat concerned over non-provision of basic facilities in housing foundation sectors

Ombudsman secretariat concerned over non-provision of basic facilities in housing foundation sectors. Intra department coordination must be improved

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  • July 18, 2019

Ombudsman accentuated upon investigating officers to ensure maximum relief to complainants

Ombudsman accentuated upon investigating officers to ensure maximum relief to complainants. 34,157 registered and 35,887 cases decided in first six months of 2019.

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  • May 21, 2019

Syed Tahir Shahbaz, the Federal Ombudsman is chairing a progress meeting to prevent fire incidents at Margalla Hills National Park.

Ombudsman stressed on coordinated efforts of agencies to control fire incidents at Margalla Hills.

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  • May 02, 2019

Public Awareness Seminar and Launch of new Website and Mobile App

The president who earlier launched an interactive and mobile-friendly version of the Ombudsman’s website and a mobile application to enhance its outreach, said the number of applicants could touch even a million mark if they were made aware of the functioning of the office.

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  • March 28, 2019

Wafaqi Mohtasib Secretariat hold meeting to evaluate the implementation progress on the recommendations to control fire incidents of fire at Margalla Hills National Park

Ombudsman concerned over non-implementation of Supreme Court recommendations to prevent fire incidents at Margalla Hills.

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  • March 12, 2019

Jail Reform Implementation Meeting

One psychiatric & doctor must be appointed in every jail in Pakistan. Prisons reforms recommendations must be implemented in letter & spirit. Educational measures for children in jails be taken on priority.

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  • March 11, 2019

Wafaqi Mohtasib Secretariat meeting with PEMRA

Ombudsman lauds the performance of PEMRA. Role of media is commendable in sensitizating the society on all issues.

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  • March 07, 2019

Public Complaint Mechanism

Ombudsman ordered all Federal Govt. departments to formulate integrated complaint mechanism & SOP to deal public complaints. Ombudsman ordered to resolve every complaint within 30 days.

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  • March 01, 2019

Federal Ombudsman ordered to set up e-Pension System

Ombudsman ordered to set up E-Pension system. E-Pension system should also be replicated in provinces.

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  • February 28, 2019

Federal Ombudsman meeting on establishment of One Window Desks Facilitation in Arrival Lounge of 08 Airports

151,738 overseas Pakistani travelers facilitated at one window facilitation desks at 08 international airports. Ombudsman gratifies on well coordinated efforts of agencies at one window facilitation desks at 08 international airports.

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  • February 26, 2019

Federal Ombudsman steering meeting with NEPRA

Electricity distribution companies should give clear 7 days to pay bills. NPERA should complaint offices at all disco headquarters by 30th june.

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  • February 25, 2019

OGRA should improve its Complaint Management System & decide cases within 90 days

OGRA should improve its complaint management system & decide cases within 90 days. Complaints of discrimination in provision of new gas connections be resolved.

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  • February 06, 2019

SNGPL & Electric Companies should print the Awareness Message of Wafaqi Mohtasib on Utility Bills

SNGPL & electric companies should print the awareness message of Wafaqi Mohtasib on utility bills. Ombudsman emphasized the Investigating Officers to resolve complaints within 60 days.

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  • January 08, 2019

Federal Ombudsman has said that speedy justice delivered free of cost at the doors steps of people

70,713 complaints received in 2018 out of which 69,563 resolved. Every complaint decided within 60 days. 99% findings accepted by the agencies & complainants. Speedy justice delivered free of cost at the doorsteps of people.

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