Karachi: 18 December 2025 – The Wafaqi Mohtasib (Federal Ombudsman), Mr. Ejaz Ahmad Qureshi has said that with a view to securing prompt redressal of the business community’s complaints, the Karachi Chamber of Commerce and Industry (KCCI), has recently been linked to the Wafaqi Mohtasib’s computerized Complaint Management Information System (CMIS). The new arrangement, he said, would facilitate filing of complaints directly into the system of Wafaqi Mohtasib Offices and to seek their quick redressal.

He was addressing a ceremony at the Wafaqi Mohtasib Regional Office, Karachi organized in connection with distribution of awards to Officers and staff members who have consistently performed well during the last couple of years. It was attended by the Officers and staff members belonging to Regional Offices in Hyderabad, Sukkur and Mirpur Khas in addition to Karachi. He further stated that recognition and appreciation of outstanding performance acts as motivator, having a catalytic impact on others to shine and excel.

            He said that the Institution of Wafaqi Mohtasib is going from strength to strength owing to the sustained hard work, devotion and dedication of Officers and staff members and this has enabled us to win the trust and confidence of the public. He urged them to continue working with the same devotion so that we will continue to enjoy good will of the public. He further  informed that this year the Wafaqi Mohtasib Institution has, on the whole, settled disputes upto the tune of Rs.9.46 billion in financial terms, adding that we have so far redressed more than 246,000 complaints during the current year and the total number of complaints is likely to exceed 250,000 mark by the year’s end.

Referring to the institution of performance-based awards, the Wafaqi Mohtasib said that this new initiative in the institution is motivated by the desire to establish high standards of professional excellence and this included total number of complaints redressed, findings implemented, Khuli Katcheries and Inspection Visits held. This step is likely to have a very positive impact on the overall efficiency of this office, he added.