We take complaints about our service very seriously. If you are not happy with the way we have dealt with your case - or with the service we have provided - please let us know. You can send a complaint to the Secretary, Wafaqi Mohtasib Secretariat, if you think we have:
- treated you unfairly or rudely
- failed to explain things properly or
- caused unreasonable delays
Complaints can be sent directly to the Wafaqi Mohtasib (Ombudsman) secretariat over email (firstname.lastname@example.org), fax: 051-9217224, post (Wafaqi Mohtasib's Secretariat, 36 Constituiton Avenue G-5/2, Islamabad).
How we will deal with your complaint
We will aim to send you a full response in writing within 15 working days. If we cannot do this because of exceptional circumstances, we will update you on the status and inform you when you can expect a full response from us.
If our investigation shows that your complaint about our service is justified, we will tell you how we will sort out the problem.
What to do if you are still not happy
If you're not happy with our response to your complaint about our service, you can write to the Wafaqi Mohtasib himself, whose decision will be final and conveyed to you in writing