How to make a complaint

Complaint lodge procedure and download application form

Online Complaint

Lodge complain by filling a form

Frequently Asked Questions

(FAQs) about Complaints

Weekly Schedule of Hearings

List of fixed cases for hearing

(Offices Wise)

NCC

National Commission on Children

Message from Honourable Wafaqi Mohtasib (Ombudsman)

Welcome to the website of Wafaqi Mohtasib. My team and I are here to help you resolve your grievances against federal government agencies. We would ensure prompt redressal of your grievances.
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Check Status of Complaints

One Window Facilitation desk at International Airports

By taking a cognizance of the difficulties of Overseas Pakistan, the Federal Ombudsman of Pakistan ordered to establish One Window Facilitation Desks at 08 International Airports of Pakistan, where representatives of 12 Federal Agencies remained present round the clock. On these Facilitation Desks, more than 175,000 passengers have been facilitated, as yet. Any passenger in the International departure/arrival lounges can use the services of this desk.

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Downloads
  • Article 26-4-2021
  • Press Clipping 15-04-2021 (Urdu)
  • News Bulletin January to March 2021 (Urdu version)
  • News Bulletin January - March 2021
  • Press Clipping 18-03-2021 English
  • Press Clipping 18-03-2021 Urdu
  • Press Release 17-03-2021 (Urdu) Ombudsman accentuates to provide better facilities to Overseas Pakistanis at One Window Facilitation Desks at Airports.
  • Article 13-03-2021: Mohtasib Dafatir or Karkardagi by Saima Batool Jaffari
  • Press Clipping 10-03-2021
  • Press Clipping 05-03-2021 Urdu
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