A citizen had lodged the complaint before the Wafaqi Mohtasib stating that he had suffered a loss of Rs.300, 000 for the air tickets he had purchased, as he was denied boarding the flight for being late. The Wafaqi Mohtasib conducted an investigation and it was found that the complainant had arrived on time for his flight yet he was not allowed to board it. Therefore, the Wafaqi Mohtasib directed the Agency to compensate the complainant and his company for the losses they had suffered and take disciplinary action against the responsible officer. It was further directed that the Agency should submit a compliance report within thirty days.

The Agency in its representation maintained that the tickets which were purchased by the complainant were non-refundable. Both the parties were accorded the opportunity of hearing and the Honorable President of Pakistan rejected the representation upholding the decision of the Honourable Wafaqi Mohtasib as maladministration was found against the Agency.