Syed Tahir Shahbaz

                The Federal Ombudsman Syed Tahir Shahbaz has accentuated upon Investigating Officers of Wafaqi Mohtasib Secretariat to provide maximum relief to complainants.  He showed complete satisfaction on disposal of complaints.  He directed the Investigation Officers to recommend disciplinary action in those cases where serious maladministration has been found.  He further directed to organize meetings with major federal government agencies to address systemic issues, so that maximum relief should be provided to people at their end.  He also advised that attendance level of representation by agencies before the Investigating Officer must be of senior level.  He directed to issue directions to all agencies to appoint a Focal Person of higher rank to correspond with the Wafaqi Mohtasib Secretariat.  He was chairing a meeting of Investigating Officers and other officers of the secretariat to review progress of investigation work during the 3rd quarter of 2021.  The Secretary Wafaqi Mohtasib Mr. Shoaib Ahmed Siddiqui gave a number of suggestions to improve the investigative work in the secretariat.  The meeting was chaired by the Federal Ombudsman which was attended by all Investigating Officers of the head office, Islamabad.

                Mr. Ejaz Ahmed Qureshi, Senior Adviser while giving a presentation informed that 28,669 cases were registered and 27,564 cases were disposed off in the third quarter of 2021.   Whereas, Mr. Pir Baksh Jamali, Senior Adviser Implementation informed that 9812 cases were implemented during the quarter in letter & spirit. The Ombudsman said that provision of speedy and free of cost justice is our priority, therefore, clear the pendency in a shortest possible time. The Ombudsman ordered to establish facilitation desks for complainants’ at all regional offices so that the uneducated complainants could be facilitated in a better way. 

  (M. JAVED CHAUDHARY)

  DIRECTOR MEDIA