Wafaqi Mohtasib (Ombudsman)'s Secretariat

One Window Facilitation desk at International Airports

GRIEVANCE COMMISSIONER CELL FOR OVERSEAS PAKISTANIS IN THE FEDERAL OMBUDSMAN SECRETARIAT

Grievance Commissioner Cell in Federal Ombudsman Secretariat was established in 2015 under section (7) of the Federal Ombudsman institutional reforms act, 2013, to address the individual and systemic issues of the Overseas Pakistanis related to the Federal Government Ministries, Departments, Organizations and Agencies.

Functions of Grievance Commissioner Cell

Complaints of Overseas Pakistanis received direct in Grievance Commissioner Office through E-mail/ Dak are handled promptly on daily basis and complainants are kept informed about the progress/ redressal of their cases through E-mail, WhatsApp, Voice massages and Phone.

Pakistan Mission Abroad

On the initiative taken by the Federal Ombudsman, each Pakistan Mission/ Consulate abroad has appointed a Focal Person and allocated one day in a week for meeting with Overseas Pakistanis to redress their grievances. Khuli katchehries/e-katchehries are also conducted by heads of missions. Detailed monthly progress reports on prescribed proforma are acquired by G.C Cell of Federal Ombudsman Secretariat and compiled for monitoring purpose.

One Window Facilitation Desks

On the initiative of Federal Ombudsman, One Window Facilitation Desks (OWFDs) have been established at 8 International Airports of Pakistan for instant redressal of complaints/ problems/ queries of overseas Pakistanis. Activities of these OWFDs are regularly monitored & monthly progress reports are acquired from all stakeholders. Any Overseas Pakistani travelling abroad or coming back to homeland can use services of these desks where representatives of relevant agencies remain present 24/7.

International Airports of Pakistan

Benazir Bhutto International Airport, Islamabad
Allama Iqbal International Airport, Lahore
Jinnah International Airport, Karachi
Bacha Khan International Airport, Peshawar
Quetta International Airport, Quetta
Multan International Airport, Multan
Sialkot International Airport, Sialkot
Faisalabad International Airport, Faisalabad

Contact details of Grievance Commissioner and his website in Pakistan

Name & Designation

DR. INAM-UL-HAQ JAVEID
GRIEVANCE COMMISSIONER FOR OVERSEAS PAKISTANIS

Contact:

E-mail: mohtasiboverseasgcommissioner@gmail.com

Tell No: 051-9217259

Fax: 051-9217224

Website:

E-mail: https://www.mohtasib.gov.pk/GoPInitiative

Postal Address:

Federal Ombudsman Secretariat, 36-Constitution Avenue,
Islamabad, Pakistan
Help Line No. within Pakistan: 1055

Help Line No. from other countries: 0092-51-9213886 , 0092-51-9213887

(Monday to Friday 08:00 AM to 10:00 PM)

Any Overseas Pakistani can lodge his complaint with Grievance Commissioner against Federal Government Ministries/Departments/Organizations/Agencies regarding Mal-administration, delay, inattention or injustice, through above mentioned e-mail or postal address
For Filing complaint neither lawyer nor any Fee is required.