How to make a complaint

Complaint lodge procedure and download application form

Online Complaint

Lodge complain by filling a form

Frequently Asked Questions

(FAQs) about Complaints

Weekly Schedule of Hearings

List of fixed cases for hearing

(Offices Wise)

NCC

National Commission on Children

Message from Honourable Wafaqi Mohtasib (Ombudsman)

Welcome to the website of Wafaqi Mohtasib. My team and I are here to help you resolve your grievances against federal government agencies. We would ensure prompt redressal of your grievances.
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Check Status of Complaints

One Window Facilitation desk at International Airports

By taking a cognizance of the difficulties of Overseas Pakistan, the Federal Ombudsman of Pakistan ordered to establish One Window Facilitation Desks at 08 International Airports of Pakistan, where representatives of 12 Federal Agencies remained present round the clock. On these Facilitation Desks, more than 175,000 passengers have been facilitated, as yet. Any passenger in the International departure/arrival lounges can use the services of this desk.

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Downloads
  • Press Release 20-1-2021 (English Version): CDNS (National Savings) digitized all saving centers under Ombudsman’s instructions
  • Press Release 20-1-2021 (Urd Version): CDNS (National Savings) digitized all saving centers under Ombudsman’s instructions
  • Press Release 14-Jan-2021 (English): 133,521 highest ever number of complaints received in 2020
  • Press Release 14-Jan-2021 (Urdu): 133,521 highest ever number of complaints received in 2020
  • List of officials of Foreign missions (Uploaded on 11-12-2020)
  • List of Focal Persons Designated in Federal Government Departments for Resolution of Public Complaints (Uploaded on 11-12-2020)
  • List of Focal Persons Designated in Federal Government Departments for Facilitation and Early Settlement of Pension Matters of Federal Govt. Employees (Uploaded on 11-12-2020)
  • List of focal persons for Overseas Pakistanis in Pakistan missions abroad (Uploaded on 11-12-2020)
  • Article 08-12-2020: Monthly Atraaf December 2020 by Farkhand Yousuf (Wafaqi Mohtasib se Khasoosi Guftago)
  • Press Clipping 03-12-2020
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