WAFAQI MOHTASIB (OMBUDSMAN)’S SECRETARIAT ISLAMABAD
Islamabad, the 18th July, 2019
The Federal Ombudsman Syed Tahir Shahbaz has accentuated upon Investigating Officers of Wafaqi Mohtasib Secretariat to provide maximum relief to complainants. He showed complete satisfaction on disposal of complaints. He directed the Investigation Officers to recommend disciplinary action in those cases where serious maladministration has been found. He further directed to organize meetings with major federal government agencies to address systemic issues, so that maximum relief should be provided to people at their end. He also advised that attendance level of representation by agencies before the Investigating Officer must be of senior level. He directed to issue directions to all agencies to appoint a Focal Person of higher rank to correspond with the Wafaqi Mohtasib Secretariat. He also directed the Investigating Officers of regional offices to frequently visit districts and tehsils to hear complaints of public under Outreach Complaint Resolution Programme. He was chairing a meeting of Investigating Officers and other officers of the secretariat to review progress of investigation work.
Mr. Ejaz Ahmed Qureshi, Senior Adviser while giving a presentatio