i. By presenting it to the Wafaqi Mohtasib by the complainant personally or by his/her representative; or
ii. By presenting it to the Director-General (Complaints) or a senior officer who has been specifically authorised in this behalf; or
iii. By presenting it in the Central Registry of the Secretariat; or
iv. By post(including Courier Service); or
v. By Fax; or
vi. By E-mail; or
vii. By any other means of communication.
(a) the allegations contained in the complaint are correct and true to the best of knowledge and belief of the complainant;
(b). previously no complaint on the subject was filed at the Head Office or any of the Regional Offices;
(c) no suit, appeal, petition or any other judicial proceedings in connection with the subject matter of the complaint is pending before any Court, Tribunal or Board; and
(d) a representation to a competent authority of the Agency in respect of the allegations contained in the complaint was made, but either no reply thereto was given within a reasonable time or the representation had unjustly been turned down.